At Frieren Merchandise Store, your satisfaction is our top priority. We want you to love your purchase, but if for any reason you’re not completely happy, we’re here to help. Please review our Returns & Refund Policy below to understand your options.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, please ensure that:
- Items are unused, unworn, and in their original packaging.
- You request a return within 30 days of receiving your order.
- Items are not excluded from return eligibility (for example: intimate apparel, custom-made items, digital products, or clearance items).
2. How to Start a Return
- Contact us at contact@frierenmerchandise.store with your order number and reason for return.
- Once your request is approved, we’ll send detailed return instructions and the return shipping address.
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
3. Refunds
- Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
- If approved, your refund will be issued to your original payment method within 5–10 business days.
- Please note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Exchanges
If you wish to exchange an item (for a different size, color, or design):
- Contact us at contact@frierenmerchandise.store with your request.
- Exchanges depend on product availability.
- If the requested item is unavailable, we will issue a refund instead.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at contact@frierenmerchandise.store with clear photos of the issue.
We will gladly provide a replacement or full refund at no extra cost to you.
6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check your bank account or payment provider again.
- Contact your credit card company or bank — sometimes refunds take additional processing time.
- If you’ve completed these steps and still haven’t received your refund, please contact us at contact@frierenmerchandise.store and we’ll assist you right away.
7. Contact Us
If you have any questions or concerns about our Returns & Refund Policy, please reach out to us:
📧 Email: contact@frierenmerchandise.store
🌐 Website: https://frierenmerchandise.store
